Order processing
Processing time depends on whether an item is ready-to-wear, custom-made, or bespoke. The expected timing will be communicated when your order is confirmed.
Delivery estimates
Delivery dates are estimates and may be affected by the destination, courier operations, customs, weather, or other circumstances outside Clavay’s control.
Collection
Where collection is available, Clavay will confirm the collection location and notify you when the order is ready.
International shipping
International orders may be subject to customs checks, duties, or taxes applied by the destination country. Contact Clavay before ordering if you need help confirming available shipping options.
Delivery issues
If a parcel is delayed, damaged, or missing, contact us with your order and tracking details so we can assist with the courier enquiry.