Ready-to-wear orders
If there is an issue with a ready-to-wear item, contact Clavay within 7-12 hours after receiving your item, with your order details and photographs of the garment. Payments are non-refundable. However, the cost
Eligibility for a refund depends on the item's condition and the terms confirmed with your order.
Custom and bespoke orders
Custom and bespoke pieces are made or altered for an individual customer. Refund eligibility may be limited once design, sourcing, cutting, or production has begun.
Damaged or incorrect items
Please contact us promptly if an item arrives damaged or differs materially from the confirmed order so we can review the issue and agree an appropriate resolution.
Contact
Send refund questions using the contact details in the website footer and include your order reference.