Frequently Asked Questions

Custom orders adapt an existing Clavay design to the available prints listed on the website and made specific to the size selected by the client while bespoke services begin with a consultation process for a more individual but tailored fit and experience for specific occasions.

Use the Fit & Measurement Guide for our ready-to-wear pieces and custom orders. For bespoke designs, our team will arrange or guide you through the measurements needed.

Delivery within Ghana: It takes at most 24-48 hours to deliver any ready-to-wear piece available on our website within Accra, but 72 hours outside Accra, after payment has been received and confirmed. For custom orders, it will take 4-7 business days to complete the order before delivery or shipping timelines also take effect. However, our customer service team will keep you abreast with the delivery details and updates. Outside Ghana For shipping outside of Ghana, the timelines will vary based on the location and client preference.

Available colour options appear with each product. However, additional colour request may be possible for custom or bespoke orders, subject to fabric availability.

Yes we do. Please let us know your destination and we'll send you the associated delivery options and quote.

Follow the care guidance supplied with your piece. If you are unsure, contact Clavay before washing, pressing, or dry cleaning the garment.